FAQ's

Q. When can I expect my order?

A. Please allow us up to 5 business days to make and process your order before inquiring about order status. Once your order is en route, you will receive shipping confirmation and tracking info via email. 

There may be times when an order will exceed the 5 business day estimated turnaround time. If this happens, we will keep you posted on any supply chain issues or things that may be slowing our order processing / manufacturing processes down.

Q. Refunds / Exchanges / Store Credit:

A. If for any reason, you're not satisfied with your order, please contact us. It's important to us that we help find the right products for your horses' needs. We enjoy working with our customers to ensure you're completely satisfied. If you have any questions about the status of your product/s, please email us detailed photographs and save your product/s to potentially be mailed back to us for inspection. 

Attn: BULK size products are non-refundable! Please start with a 4-week supply of any product to ensure your horse will eat it and you are satisfied with the product, before committing to a 35-week supply. 

Q. My horse is subjected to drug testing with USEF. Are your formulas safe?

A. We offer Show Safe formulas which only include ingredients that are USEF & FEI compliant (to the best of our knowledge). We encourage those who are subject to testing to also double check the ingredients as the list of prohibited substances is always changing. Regarding non-Show Safe products, it is advised to pause use 7-10 days prior to competing. 

Q. Do you offer consultations?

A. Yes, I do! Please see our Consultations tab in the main menu bar. You can also purchase a Hair Tissue Mineral Analysis (HTMA) test with a private consultation.

Q. Which Signature Nugget formula is best for my horse?

A. All of our Signature Nugget formulas are designed to support a normal inflammatory response, joints / arthritis, digestion, circulation, stocking up, neurological function, protection against free radicals & more.

   Original formula provides excellent support for the average horse's needs and is a favorite for ulcer support and prevention (show safe ingredients).

   Advanced formula provides a higher level of support for athletes, seniors, horses with  diarrhea or FWS.

   Competition Ready is a show safe version of Advanced formula.

   Elite formula provides the highest level of support for a horse with extreme discomfort from arthritis, seniors, horses recovering from injury, EPM, anxiety and more.

   Moody Mare helps to regulate cycles, support a positive mood, and can be very helpful for aggressive geldings, as well.

Q. Should my horse be on multiple Signature Nugget formulas? 

A. No, please provide only one Signature Nugget formula per horse. We fully dose the yucca in our Signature Nuggets to meet the needs of a 1,000 lb horse, so putting a horse on multiple nugget formulas at once would provide them more than the recommended dosage. Please contact us if you're unsure which formula is most appropriate for your horse, or for guidance on which products may be best to combine together.

Q. My horse has ulcers. Which Signature Nugget formula is best?

A. We've had many horses come completely off full tubes of omeprazole per day, to our Original formula Signature Nuggets with excellent results.

Our No Guts, No Glory! Signature Blend (or Slippery Elm) are also very popular choices for ulcers. Please purchase a private consultation for support optimizing your horse's diet to eliminate risk of ulcers going forward... and make sure your horse never has an empty belly! Free choice hay/pasture or 24/7 nibble nets is a must to support digestion, metabolism, nervous system, etc.

Q. My horse won't eat the Nuggets. What do I do?

A. Horses who turn their noses up to our Nuggets typically only do so for a week or two. In the meantime, you can break up the nuggets and mix them into their feed or a yummy treat your horse usually enjoys. In time, most skeptical horses come around and begin to request them from your hand! We've found that when an owner is persistent, the horse comes around. As natural foragers, they must make the connection that the Nuggets help them feel better. 

Q. Is it safe to offer the Signature Nuggets to my horse while he is on other supplements or medications including NSAIDS?

A. Yes, our Nuggets are generally safe to take with other supplements and most medications, including NSAIDS. If your horse is on another yucca-based product, you may want to be mindful to not double them up for an extended period of time.

Also, if your horse is already on a product with yucca, please make sure you're following yucca's herbal feeding pattern for efficacy ("6 days on, 1 day off; 6 weeks on, 1 week off").

Q. I didn't follow the herbal feeding pattern for the Signature Nuggets! Will my horse be okay?

A. Yes, absolutely! The herbal feeding patterns for our Signature Nuggets are meant to maintain efficacy over an extended period of time. The concern with offering the nuggets daily is that over time your horse may not respond as well to it; breaks are needed. Check the label on your Nugget container for each formula's specific feeding pattern.

Q. My dog ate some nuggets! Will he be okay?

A. Yes, he should be just fine! In fact, he will likely feel great! :) There are no harmful effects or toxic properties and no ingredients which would be problematic for dogs. The worst case scenario is diarrhea, so be careful to keep them hydrated properly if that happens & seek veterinarian care if you're unsure.

Q. My horse is very anxious! Which product should I use?

A. Our most calming supplements are: Adapt. Signature Blend, Level Headed Signature Blend, Elite formula Signature Nuggets, Chamomile Flowers, Lemon Balm, Hawthorn Leaf & Flowers, Magnesium Glycinate & Glycine.  It's important to note that anxiety can be a sign of compromised gut health, so let's focus on getting your horse's whole diet right (including removing triggers / inflammatory ingredients) and consider offering them No Guts, No Glory! to help rebalance the gut microbiome. You can purchase a Hair Tissue Mineral Analysis with a private consultation for more guidance and to discuss your horse's situation in detail.

Q. What's the meaning behind the company name, 'Yucc' It Up!" ?

A. When we first launched our business in the fall of 2017, we only had our yucca-based Signature Nuggets; they were a huge hit locally! Yucc' It Up! was a fun play on words for our infamous yucca-based nuggets that were helping horses to feel so much better and "yuck it up" again in the pasture. Since then, our business has bloomed into offering a full spectrum of nutritional support for equines and canines as Daryl Anne's knowledgebase continues to expand with her passion for herbs, nutrition and supporting the animals. Today, we offer so many products beyond our yucca-based nuggets, but our name remains rooted in where we started.

Q. What is Level With Me Nutrition, LLC?

A. Level With Me Nutrition LLC is our formal business entity, DBA (Doing Business As) Yucc' It Up!® Equine Supplements. Level With Me Nutrition is a tip of the hat to Daryl Anne's childhood mare and beloved dressage partner of 26 years. She's also the grey mare in our three-horse logo image. Our Ali-girl (Alice) was registered under the name "Level With Me" (her dam was "Eye Level"). A true competitive athlete who hated to fall short in any task, carried herself with grace, over-jumped every jump and won every race, had perfect manners and was full of love, patience and honesty. She lived out her formal name well. In today's confusing world of nutrition, Daryl Anne has the same competitive mentality and is devoted to keeping Yucc' It Up! transparent, honest and offering only the highest quality nutrition for your horses and dogs. Her mindset when learning an animals diet to understand what they're experiencing health-wise has always been - level with me - show me the full ingredient list, no marketing, just the facts so we can break this down.