Q. Which Signature Nugget formula is best for my horse?
A. All of our Signature Nugget formulas are designed to support the whole body: immune system, a normal inflammatory response, joints, digestion, neurological function, skin, hair, hooves and bones, and protects against free radicals. We do have formulas which are designed to further support horses with specific ailments or conditions, such as our Moody Mare Support. However, most horses do very well on any of our formulas.
Q. My horse has multiple needs... Should he be on multiple Signature Nugget formulas?
A. No. We fully dose the herbs in our Signature Nuggets to meet the needs of a 1,000 lb horse, so putting a horse on multiple nugget formulas at once would provide them more than the recommended dosage. Please check in with us for guidance if you're unsure which formula is most appropriate for your horse.
Q. My horse has ulcers. Which Signature Nugget formula is best?
A. Gastric Support was specifically formulated for horses suffering from ulcers, intended to provide maximum support for the gut microbiome and internal tissues. Original formula, however, also helps horses with ulcers a great deal. We've had many horses come completely off of a full tube of omeprazole daily and do better on just Original formula.
Q. When can I expect my order?
A. Our Signature Nuggets & Signature Blends are made-to-order to ensure the freshest, most potent herbs and superfoods for your horse. This means, in most cases, we are not pulling pre-made products from the shelf. Please allow us approximately 5 days to make and process your order. Once your order is en route, you'll receive shipping confirmation and tracking info via email. Thank you!
Q. Can I get a refund or make an exchange?
A. We do not accept refunds or exchanges at this time. However, we absolutely want to work with you and your horse and we offer store credit, so please do let us know if there are any issues or concerns!
Q. My picky horse won't eat his Signature Nuggets formula. What do I do?
A. Most horses who turn their noses up to our Nuggets typically only do so for a couple weeks. In the meantime, you can break up the nuggets and mix them into their feed or a yummy treat your horse usually enjoys. After around 2-3 weeks, most picky eaters suddenly decide they love the nuggets and will begin to request them from your hand! We've found that when an owner is persistent, the horse comes around. Perhaps they make the connection that the Nugget helps them feel better?
Q. Is it safe to offer the Signature Nuggets to my horse while he is on other supplements or medications including NSAIDS?
A. Yes, our nuggets are generally safe to take with other supplements and most medications, including NSAIDS. If your horse is on another yucca-based product, you may want to be mindful to not double them up for an extended period of time.
Q. I didn't follow the herbal feeding pattern for the Signature Nuggets! Will my horse be okay?
A. Yes, absolutely! The herbal feeding patterns for our Signature Nuggets are meant to maintain efficacy over an extended period of time. The only concern with offering the nuggets daily is that over time your horse may not respond as well to it. Check the label on your Nugget container for that formula's specific feeding pattern.
Q. My dog ate some nuggets! Will he be okay?
A. Yes, he should be just fine! In fact he might feel great! :) There are no harmful effects or toxic properties and no ingredients which would be toxic to dogs. The worst case scenario is diarrhea, so be careful to keep them hydrated properly if that happens & seek veterinarian care if you're unsure.
Q. My horse is subjected to drug testing with USEF. Are your formulas safe?
A. We offer a few formulas which only include ingredients that are USEF compliant as of the date listed on our website. Gastric Support can also be made USEF compliant if you request it. We encourage those who are competing at this level to also double check the ingredients as the list of prohibited substances is always changing.
Q. My horse is subjected to drug testing with FEI. Are your formulas safe?
A. None of our ingredients came up in the FEI Clean Sport App the last time we checked. We're trying to get more information on this topic and will post updates as we have them. It seems too good to be true that all of our nuggets would be FEI compliant...but are hopeful that is the case!
Q. My horse is so anxious! Which product should I use?
A. Our Elite formula of Signature Nuggets is used quite often for it's calming effect. However, it's important to note that anxiety can be a sign of poor gut health, so let's focus on getting your horse's whole diet right (including removing triggers / inflammatory ingredients). Please feel free to contact us for a free consult. We love to help horses thrive! Additionally, our Noble Collagen and Trinity Blend can both help improve gut health tremendously, consequently relieving anxiety, and chamomile flowers can also calm and soothe.
Q. Do you really do free consults?
A. Yes, we do! We just ask that before inquiring, you have a genuine interest in starting your horse on our products. We spend quite a bit of time drafting a detailed analysis of your horse’s diet and explaining the effects the many different ingredients can have. Thank you for respecting that our time has value.